Accessibility Statement

Our Commitment

Mindwell is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply the relevant accessibility standards to ensure we provide equal access to all users.

Conformance Status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines explain how to make web content more accessible to people with disabilities.

We are partially conformant with WCAG 2.1 Level AA. "Partially conformant" means that some parts of the content do not fully conform to the accessibility standard. We are actively working to identify and remediate any gaps.

Accessibility Features

Our website includes the following accessibility features:

• Semantic HTML structure for screen reader compatibility
• Keyboard navigation support throughout the site
• Sufficient color contrast ratios (targeting WCAG AA minimum 4.5:1 for normal text)
• Alt text for all meaningful images
• Descriptive link text and labels for form fields
• Resizable text without loss of content or functionality
• Focus indicators for interactive elements
• Responsive design for use on mobile devices and various screen sizes

Known Limitations

We are aware of the following areas we are actively working to improve:

• Some older embedded content may not fully meet WCAG 2.1 Level AA standards
• Third-party widgets may have accessibility limitations outside our direct control

We are actively working to remediate these issues as part of our ongoing accessibility improvements.

Assistive Technologies

Our website is designed to be compatible with the following assistive technologies:

• Screen readers (NVDA, JAWS, VoiceOver, TalkBack)
• Voice recognition software
• Screen magnification tools
• Keyboard-only navigation

Accommodations

If you require accommodations to access our services or website content, please contact us. We are committed to providing reasonable accommodations under the Americans with Disabilities Act (ADA) and applicable state law.

We can accommodate requests including but not limited to:

• Alternative formats for documents
• Session accommodations for clients with disabilities
• Communication assistance
• Accessible appointment scheduling support

Feedback and Contact

We welcome your feedback on the accessibility of our website. If you experience any accessibility barriers or have difficulty accessing any part of our website or services, please contact us:

• Via our contact page
• By email: accessibility@mindwell.com

We aim to respond to accessibility feedback within 2 business days.

Formal Complaints

If you are not satisfied with our response, you may contact the U.S. Department of Justice Civil Rights Division (ADA.gov) to file a formal complaint.